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Overview Documentation system design Technical content creation Documentation management Translation and localisation Outsourcing of documentation services Support and training Your challenges our capabilities
 
SUPPORT AND TRAINING

You are planning a documentation project…

syselog's consultants are ready to help. From the start, they provide:
  • Excellent knowledge of documentation practices and the documentation process
  • Experts that are constantly kept up to date on the latest tools and standards
  • Extensive experience in a multidude of technical sectors
  • Processes to define and organize projects, cost effectively, reliably, with ultimate peace-of-mind

You need to define a master documentation schema, put in place processes and procedures for an information management system, relocate and digitize data for an existing archiving function, produce requirements specifications, or carry out requests for proposals for new information management system? The syselog team is ready to meet your needs.

OUR CONSULTING PRACTICE INCLUDES:

  • An documentation audit
  • Feasibility studies to assess opportunities for improvement and to draft new workflows
  • Needs analysis, production of specifications, assistance with tender documents, acceptance test documents, etc...
  • Assistance with the critical "In Work" documentation project phase
  • Setup of processes for status monitoring of technical (hardware and software) components and monitoring of production metrics
  • Setup of information management processes


Success for these types of projects depends on achieving a good match between the capabilities of the users and the assigned tasks. For this reason, syselog proposes three categories of training having different goals for each participants. The first category is designed to keep current with the constantly evolving standards and technologies. The second category focused on learning how to use new documentation systems. The third category enables end users to become experts in the operation and maintenance of the new systems.

SYSELOG OFFERS TRAINING IN:

  • Standards (XML, DTDs Sectors, etc.)
  • Operational methods and practices for resolution of potential problems problems (creating documentation models, process analysis and re-engineering, structures editing, etc...) and on the use of varied tools (XMetaL suite, Arbortext family, Documentum…)
  • Documentation Systems (Users and Administrators level training)
  • New documentation system components for Users and Maintenance personnel

syselog, as a recognized expert in document creation and editing business, brings a user's point of view that is the key to effective training. syselog is a specialist in the telecommunications, defence and aeronautical business sectors.

 
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