| SEE
ALSO The testimony of Elisabeth Cohen,
Assistant Project Documentation, Alcatel.
 ABOUT
GE HEALTHCARE
With annual sales of 14 billion dollars, GE HEALTHCARE, a subsidiary of General Electric,
employs
42,500 people worldwide serving healthcare professionals and their patients
in more than 100 countries. Our field of activity covers all
aspects of healthcare: from biotechnology to medical
equipment (scanners, etc.). The Content Engineering
& Management team is responsible for the creation of all information on the product families developed by GE Healthcare Technology: Installation Manuals, User Manuals, Preventive and Corrective Maintenance Manuals…
We face a two-fold challenge:
- To select the relevant information for the persons responsible for using and maintaining medical equipment;
- To manage this information in the appropriate format to allow effective use.
Our partnership with syselog
It is here that syselog plays a part. For the past
3 years, we have called on syselog’s expertise
in:
-
Content management: syselog's
task is to help us identify our real needs and define these for use by our development
teams in order to facilitate our process. syselog has provided us with the outside viewpoint and skills we need to improve this tool, and has done this by (literaly) integrating with our teams.
-
Technical authoring :
syselog's ability to make a product their own, their knowledge of the authoring tools and their bilingual language abilities have contributed to the production of high-quality documents.
-
Training courses/presentations giving a clearer understanding of our current and future tools.
- Application development aimed at improving our processes.
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